City of Chandler, AZ

With nearly 250,000 residents relying on it, the City of Chandler’s website needed to be more than functional—it had to be intuitive, reliable, and built for scale. By integrating critical systems that support the city’s daily operations, we delivered a seamless digital experience that empowers both residents and internal teams with clarity, efficiency, and ease of use.

My Role

Led development efforts while acting as the bridge between stakeholders and the engineering team.

Led team of 3 developers
Primary technical contact for stakeholders
Translated requirements into scalable solutions
Oversaw architecture, integrations, and delivery

The Problem

The existing experience made it difficult for residents to quickly find what they needed.

Navigation built around departments, not users
Outdated, content-heavy experience
Key services hard to find

The Approach

We restructured both the experience and the underlying system to better serve users.

Shifted to audience-based navigation
Built flexible Drupal architecture
Improved search and content structure
Integrated essential city systems

Key Wins

Focused improvements led to a more intuitive and scalable platform.

Audience-first navigation (Residents, Business, Government)
Improved service discovery
Scalable platform for future growth
Streamlined user experience

Outcome

A faster, more intuitive website built around how residents actually use city services.